I have been using Helix for about 6 months. Up to now everything was pretty good. The way I pay for IPTV is by using Visa or Mastercard gift cards. I really don't want my name associated with it and I certainly don't want to give them my CC info. I had been using a secondary website for Helix renewals that still offered Paypal. But, I got an email from Helix stating that they have shut that down and no longer offer Paypal as a payment choice. So, I go to their regular website to pay with my Mastercard gift card. The payment would not go through, so I couldn't renew, no biggie as I have a backup. Yesterday I go to my backup's website to renew and the payment won't go through (same gift card). I log into the Vanilla website to check the balance of the gift card. There was a charge that went through the day after I tried to renew with Helix for over $80, the gift card balance was now less than $5. So, I learned a lesson, I will only use a service if they offer payment through Paypal.
Be careful out there.
On the main helix website. They clearly state that they are currently having issues with their payment process. I've been with them a year plus very little to no issues. After the raid they were one of the fastest to come back up and maintain. On top of it, they have REGULAR status updates on their main site.
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Our Latest Tweets Visa card payments are still having problems.Continue to use MASTERCARD which has worked for most customers. We still recommend bitcoin as best way of paying. UK customers will need VPN for uninterrupted viewing. #nosupport on twtter. Tickets only 8:50 PM - 8 Nov 2019