Helix and Cccambox

by MalakezDarnos

Absolute junk!

I paid over 40 euro for Cccambox and 10 euro for Helix yesterday and none of them work, both of them have given me some generic support email saying that the services are down and IF they come back up they will email me, both I have emailed to say I want a refund, Helix have yet to respond and Cccambox have said I need to give them a good enough reason even though they offer a money back guarantee? I told the guy at Cccambox that it was pretty simple and easy for me to just go to my bank and get a refund but I would rather them as a company to do the refund to stop me writing many, many bad reviews on the shitty customer service they have provided.

The fact these companies are selling there services knowing they are not working even though they claim 99.9% uptime!

Why do I feel like 90% of these companies are run by the same people happily accepting money from people knowing they will not refund and knowing they are not running correctly or with poor service.

Can anybody REPUTABLE please point me in the right direction to an IPTV that is currently WORKING, has great uptime, has great streaming quality and that does not require a box. Something better than using Smart IPTV would be great also, the UI they use is dreadful. I don't really care about 'cheap' as I fully understand you get what you pay for, i just want something that works.

EDIT: so I am now aware of the outages for most IPTV, I only just got in to this space yesterday so I don't understand a huge amount of it, no disrespect to any of the above companies, yet... The only problem I have is with Cccambox and the money back gurentee that is very, very misleading!!

darrell_59kl

I personally have had helix for 3 weeks now and I can say that they are quick to reply to any of my questions. I noticed today when I turned it on that something was wrong as I was missing a few of my canadian channels, but overall most of my other channels are working fine.Its been working great for me so far, cnn and fox news are crystal clear and all my us movie channels, and nhl network is excellent, watched montreal game last night, and quality was much better than tsn hd.But I do agree that they shouldnt allow new subscribers until they get things sorted out.

harrybarracuda

I just tried Helix on the 2.1 app and it works.

bussy1847

Have had helix for a full year. Barely any downtime, works great.

Chesco14

I have been using Beast as well as other services and what bothers me about this is the fact that they have a damn notification link on the front screen of their services and they don't even mention that their trying to fix the issue or, doing anything for that matter, if I didn't look up the fact that all my streams are down, I wouldn't even know that the raid of XC happened.
I don't care if this is cheap so if it happens, "oh well", it's still something we are paying for. Is it too much to ask for an update of what's going on with the service we are PAYING for? Also, this is why you NEVER buy a year or anymore than a month of service from these. Never know when this can happen.

MrBlack_79

Helix now working OK for me

beadvised22

Sports TV is a reseller of Helix.

SupremeBBC

Have had Helix here in Canada for 1.5 years. Real talk, barely ever have had downtime. Sometimes channels go down, but they're generally quick to bring them back up. Even with peak time/traffic events like UFC cards, Premier League matches, etc. I barely experience lag. Don't even use a VPN due to Canada's wonderful laws around internet use.

Their customer service is usually swift, and has taken no longer than a day to respond to my inquiries typically. YMMV but they're my go-to (Beam TV a close second).

MRobi83

Been having crazy buffering issues with Helix the past 2 days, can't watch any channel for longer than 30s without buffering. I've just assumed it's with the xcode issue and haven't thought much more about it.

AliBorsan

Same here, I paid them more than 40 Euro, Almost most of channels dont work, most of VOD work for half of the movie's time ,

Everyday i get error message : Invalid user name and password.

i always contact the support and the really do nothing to solve any problem.

since several days , their service is almost down , and they try to convey me that it is an individual problem only with me.

their channels *if they work) so slow, always hang , you have to refresh the connection every 5 minutes...

i could get a bitter service with lower price from some local guys , but i thought that those guys are professional team which i know the site since years ago..

i was trapped with the trial 48h , it was working fine , but after i bought the service , everything went badly .

we have to warn all other people not to fall into this trap.

Doddsville

Helix hasn't been down once. Maybe it's you.

beadvised22

Whoever you can get the cheapest Helix with is who’d I’d go with.

Grab_PopCorn

not had one issue with helix be up and solid .. even during the issue many have fail .. helix continues on with out a issue ..

mdesouza

Helix has been working fine for me apart from the odd buffering

rocksie67

not working for me

mdesouza

Yeah the last week it’s been crap a lot of channels not working

e_mortal

I've been with Helix only for the last month though I've been using different IPTV subs for a couple of years.

So far there have been many issues with Helix but from what I've read it's a generic thing. They have so far always managed to get things back on track within a day and make and effort to keep you informed. One particular channel I watched a lot has gone down and doesn't look like coming back, but as I write apart from that, the bulk of UK/USA sport, entertainment and movies is working with EPGs.

verved

the only users who seem to be happy with Helix are north americans. Those are the only playlists that work (even they only have about 65% working channels). for international stuff helix is useless.

cortez22

Helix is crap right now almost none of the channels works