So, had it for 3 weeks now, had high hopes but to say it has failed to live up to expectations would be an understatement. For reference i Use a VU+ enigma2 box and xtream editor.

Selection: The usual UK and USA channels which seem consistent with what other uk/usa providers have, I have no interest in other countries. No vod but I don't need that anyway. Lots of catchup (but I have had a lot of issues with it, seems unreliable), lots of 24/7 channels, again lots of issues, takes several attempts at loading before they work and lots of them either don't work at all or provide sound and no picture. They were using globe channels for all the UK entertainment channels but shortly after signing up they apparently decided to ditch globe one some of the main channels I use, in favour of a cheaper provider instead, which instantly proved to be less reliable (Comedy Central was probably rthe main one for me, and right now is a perfect example, its meant to be FHD and is actually in SD! not for the first time). The reasoning given for the switch was they didnt want to pay for globe channels on channels where less people are watching them. Seems fine, no issue if the replacement is just as good.....except theres a reason globe are recognised as the best, they generally provide the best quality picture and the best reliability. Most of the channels still have Globe, it seems like penny pinching to me to ditch a handful of channels for poorer quality less reliable versions which other providers continue to provide via Globe.

Channel Organisation: Seems ok, I have seen worse channel organisation, don't really have any issues with it but I re-organise things through XE anyway if I don't like something.

Reliability and customer service: This is where it fell off a cliff for me. I was initially unable to use the service via XE for a whole day, it only worked via VLC on my pc. I spent 8 hours trying various different things, right down to wiping my box and installing openATV instead just to prove it wasn't that. During the entire time, my other providers continued to work perfectly fine, as normal (thats the first proof it was NOT something on my end). After spending hours trying to prove to them the issue was not on my end, they said they had rest something on their end, and suddenly it started working (thats the second proof it was NOT something on my end).

Unfortunately it was short lived. During the champions league final they restarted the serves at half time and from that point I could not access a single channel via my box again (and once again, my other providers continued to work just fine). I brought this up in their telegram support group, JW said to PM him, so I did. He refused to do anything at all to attempt to fix it other than insisting the line was active. I told him it was the exact same problem I had before they had previous reset something which got it working. He insisted the problem was not on their end, others were not reporting any issues and refused to do anything about it. Again saying the line was active. I queried whether someone was supposedly watching on my line and he said they were and that they were watching ESPN (a channel I do not watch). I gave him my IP and asked if that was the ip of the person watching, he said it was not. To any provider with a brain this would set off alarm bells since apparently someone else was watching via my sub because it wasnt my ip that was using it. I told him something must have been hacked, he said that was "impossible" and refused to do anything at all about it. I ask what I am meant to do then since I have no ability to do anything more on my end, and as the admin he can kick them off the line/reset the password/cencel the line and make a new one etc etc. No response. At the start of this while pming JM I am being accused of lying by "Wayne" in the main group channel, and then get kicked from it.

I come back half hour later and after changing absolutely nothing on my end, it then starts working, no idea how, I had not even turned the box off and once again, all my other providers were working just fine. It doesn't last long though, the next day it seems to work but after a while, i change channels, and again nothing works, not even the channel I was just watching. This goes on for quite a while, until I try again a couple of hours later and again it mysteriously works. Then once again, after a while, change channel, everything stops working. This has been a similar story every since, it randomly seems to work but never for long, changing channels seems to break it after I have been watching something for a while. Never had any issues like this with a dozen other providers and it is doing this on both of my boxes, whatever the issue is, it is not on my end.

Can't say I have ever been with a provider that likes to accuse customers of lying (despite PROVING otherwise multiple times), boot them out of the support group (for no reason what so ever other than not liking the fact I am saying I cannot connect), refuse to do anything about the fact the line has apparently been hacked (I think this is probably a separate issue anyway because due to allowing 2 connections, even if someone was watching it, it would not stop me form watching it so I don't think that us what is causing the reliability problems), and refuse to do anything to attempt to solve the issue I am having with it. They seem to get incredibly touchy whenever someone says they don't like something and constantly go very defensive.

Others may not have the same issue, all I know is the issue exists for me, on this provider, and does not exist, for me, with any other provider I have ever tried. I have proved beyond any doubt the problem cannot be on my end, I have used 2 different boxes, vpn on, vpn off (my isp does not block anything), XE on, XE off (using jedi or suls instead), a different OS on a clean install on the box, every setting I can think of including HLS or ts streams, nothing works. I have done everything physically possible to do on my end, spending endless hours trying to fix it, and what have they done to try to resolve it? Not one single thing.....other than kicking me out of the support group of course.