Helix Customer Service is Top Notch.
For all the crappy customer service out there, Helix excellent customer really stands out.
This review is purely about the customer service aspects of Helix. You can read my original review here.
https://www.reddit.com/r/IPTVReviews/comments/b4nqbl/helix_and_smoothstreams_for_the_last_year_more/
As you can read from my original post, I subscribe to Helix. Ignoring the stream quality, channels, which you can read in my review, I want to focus on Helix customer service.
So as many of you know Helix is a provider and not a reseller. The general rule of thought is that resellers provide better customer support than providers since they can focus on a smaller subset of customers. Some how Helix manage to defied the odds (which I imagine has a lot of customers now) is very response to customers. Quote impressed
Couple of points
Payment Taking - This can be a challenge for all providers there is not a lot of Paymnet processors for IPTV will take payments. This is where resellers have the advantage since they can fly under the radar. Helix has found ways to work around this and has multiple ways of taking payments. Not going to lie, for PeeeeeeePal, you do have to go to another site.. but it works. They also added another payment processor besides that crappy EPayouts recently. I like their ongoing effort.
Forums/Chat/Facebook - NONEXISTENT! At first, I was like WTF. How am I going to get help? Then I started thinking.. when has those items really helped me? None really.. most of the time it is with customers dueling with each other or staff fighting customers. I don't need that in my life. Helix offers a twitter and tickets.. and when you thinking about it.. that is really all I need. I do not want to hear about some jackass missing their favorite footie (don't care).
Give me an annoucement of issues on twitter and if there is no annoucment I will open a ticket.
Response Time to Support Request - This part is exceptional. They have staff 24/7 I have gotten responses in all times during the day and night. Usually within 1 hour. I belive they have 7-10 people just manning tickets between their sites. I rememeber having an issue during Christmas day and I got a response within a hour... insane.
Customer abuse - NONE. I seen some many provider get call out about customer abuse here. Most are run by jerks. Disagreements between customers and providers get heated and the provider resorts to name calling and we event have idiot provider DOX their customers. I don't care if they have the best streams out there.. If I get disrespected or privacy threatened., they will NEVER get a penny from me.
As for HELIX, they are in a different class. I have seen NO ONE complain about customer service from Helix. They seem to be run by a set of professionals who respect their customers. Clearly a service that is set on providing good customer service that sets them apart.
Honestly I am impressed.. so much to a point where I might be looking to resell their product. Havent' decide but even if i do not resell, it is a bit of a discount for me long term.
I look forward to hearing your thoughts.
EDIT: Here is the link.
So how do you get Helix and pay thru paypal?