A few days ago I tried watching some TV, to find it wouldn't load at all. Messaging support resulted them in telling me "it seems there has been restreaming." With no correspondence past that (despite my asking what restreaming is).
Between the spotty service (streams load then freeze after ~30 seconds), channels always down (Comedy Central to name one), and now this, I recommend staying very far away from EpicStreams
Where were you contacting support? On the epicstreams website? I've had muliple subs through ultrabox, but since they shut down the forums and website I found the epicstreams website and subbed through it. It kinda surprises me how many of these other providers re stream epics content. In all my months with them I've had very few problems. Buffering is very minimal if ever occurring using a hardwired 175mbps connection.