Equipment: Android tv box - s912 chipset, 2gb Ram - Octacore CPU - Android 6.1 OS

Internet connection: 250mbps - wired

I've used set for 5 months now, and it's progressively gotten worse and worse, the service is spotty at best, with large groups of channels dropping out for days at a time.

Their customer service is absolutely terrible, they will respond, sometimes..., but ultimately they don't actually give a crap about your questions or concerns. They used to have a facebook forum, but have since closed it because they don't want to deal with their unhappy customers, so the resellers had to set up a support group of their own which they police with an iron fist. If you complain about something not working they brush you off as a whiner and that we should all expect the service to be imperfect because "it's iptv guy". Now i don't expect it to be be perfect. But when the service goes down for days, or a channel goes off for days, they should be happy to hear this so they can fix it. I'm not complaining to them as i understand it's not perfect, and will never be, i'm just trying to help them, and me, get the service back up. As they often would not be aware otherwise. Sadly their fav. response is to tell you to watch something else lol. Using Set is frustrating as far as reliability goes because it can be really good and then really bad... .

Now that being said, Set has one of the best US/CA channel line ups around. (when/if they work) and their EPG is also excellent. but could use some tweaking. Their APK is also excellent and very easy to use. They also have a much higher quality stream than any i've experienced and their codecs are very fine, almost as good as regular cable/sat. service. no distortion, very, very clear and crisp (when working). Channels switch quickly as well. overall it looks and acts as close to regular cable than i've seen in the 6-7 other services i've tried over the last year. It can and could be the king of services imo if they would just give a crap about their service and their customers. Proactive, professional and polite are not words in their vocabulary, they are purely reactive, and only react when everything starts to blow up on them. They also do not communicate with their customer base when things blow up on them, they wait to get hammered by tickets and then they email everyone asking them not to contact them lol. But offer no resolution or timeframe that would easily appease the mob. Their problems are so elementary and so simple to fix yet they fight it like you're forcing a 5 year old to do something they don't want to do... So they make their lives much harder than it needs to be. And this is exactly what takes businesses down, which makes me extremely apprehensive to buy more than a month at a time.

Sadly with all their warts, i'm still with them for now, i'm going through a giant list of providers and finding out which one is truly the best. My needs are pretty simple, i need a good and reliable high quality service, with an accurate EPG. They also let you connect 3 devices The do indeed have great features, they just need to stand behind and take more pride in the service they offer. So far, SET is the only one that can keep my wife and kids happy as it looks and acts like real cable. (that is, when the channels work). But unless the service improves, i will keep looking. Eventually i will post ALL of my many unbiased unsponsored reviews just incase anyone is curious.

So for now i use them and acetv as a back up.