Bought a 24 hour trial. Payment was easy and account setup was quick. Setup on Kodi was easy although a bit slow to load all the channels and EPG the first time.
When it came to channels, I noticed a lot of issues from buffering, stream looping and unexpected stream ending. I thought these were happening for a specific channel but upon viewing other channels, I got a similar experience.
The EPG is good and accurate for US/CA channels. However, it was severely lacking for Asian channels. I was willing to overlook that because the Asian channels would work. However, the consistent buffering issues are a deal breaker.
Still looking for a good provider which has a good EPG for US/CA and lot of Asian channels.
It's a shame you had a bad experience with ace. They have servers in the US and the EU. Not sure if you contacted them or not but being switched over to the server may have fixed the issue.